It is desirable that the successful applicant can commit to the role for a minimum of 6 months. The role includes:

• answering phones and responding to enquiries in an efficient and timely manner by phone or email,
• send out loan application packs to prospective borrowers via mail or email,
• collect and check loan application documents,
• assist with general office duties,
• enter information into the specialised software, MyNILSapp
• diary management, including making and following up client loan interview appointments,
• promoting the program,
• maintaining client confidentiality and following the policies and procedures of Good Shepherd Microfinance.