About the Role

The Reception at Refugee Resource Hub - Dandenong will provide a busy and varied environment. Our reception is the first point of contact for clients and the public, and our Reception Volunteers offer a safe, professional and inviting environment to make our centre a warm community space for people seeking asylum. Reception plays a large role in welcoming clients and ensuring safety and trust, and as such you will display the values of compassion, empathy and support through your actions and words.

About the program The Refugee Resource Hub in Dandenong, is an integrated service model designed to increase the social and economic participation of people seeking asylum in the South Eastern suburbs. The ‘Hub’ model centers on the inclusion of people seeking asylum into the management and delivery of services by focusing on their aspirations, strengths, skills, experience and their ability to contribute to the wider community. In practice, it sees ASRC members, volunteers, staff and partner organisations working together in equal, interdependent relationships to create innovative solutions in meeting the needs of people seeking asylum.

Key Responsibilities

• Greet all those who enter the centre in a warm and welcoming manner
• Dealing with face to face enquiries and directing people within the centre
• Answering and directing phone and email inquiries
• Communicating between members and programs
• Managing the sign in process for members and volunteers
• General administration duties as directed by program manager
• Communicating with program manager and referring issues outside your training or role to relevant staff

What we’re looking for

• Excellent customer service skills – with previous experience in a similar role advantageous
• Basic computer skills
• A friendly and patient disposition
• Ability to work well under pressure in a fast-paced environment
• A keen attention-to- detail
• Experience responding appropriately to clients with high needs, challenging behaviours and/or those who present in crisis
• Previous experience in social work or case management

About The ASRC

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying.

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

Our organisational values are: Welcoming, Authentic, Courageous, Collaborative

To apply for this role, you must complete the application form available on the ASRC website or click on the Apply button below.