Reception
Community Support FrankstonAbout this opportunity:
CSF services include emergency financial assistance, client advocacy and community information. The Agency is looking for receptionists to provide a high standard of customer service to people contacting or visiting the agency.
Key Responsibilities
- Greet people visiting CSF
- Answer the telephone, assess the nature of the call, transfer calls and take messages
- Where appropriate, inform clients of the agency’s requirements for assessment
- Where appropriate, inform clients about other agencies that may be able to assist
- When needed, assist clients complete required documentation
- Inform the appropriate worker when their appointment has arrived
- Make appointments for clients where appropriate
- Perform general office duties as directed, including use of PC and fax machine, register of incoming and outgoing mail, monitoring public access computers
- Be aware of and adhere to CSF policies and procedures
- Abide by the agency’s Code of Ethics