The Boroondara Volunteer Resource Centre is advertising this role on behalf of Camcare.

Camcare is looking for Reception and Customer Service Volunteers to provide high quality telephone reception and customer service in accordance with Camcare’s values and procedures. You'll provide Reception and Customer Service for all clients and visitors who present in person or over the phone. You will also undertake admin tasks across your shift. 5 hour shifts (9am-2pm) are available between Monday to Thursday. You'll enjoy being a part of this fun team environment whilst undertaking meaningful tasks.

Tasks and Responsibilities:

• The Reception and Admin Support Volunteer provides professional high quality telephone reception and customer service in accordance with Camcare’s values and procedures
• Reception and Customer Service for all clients and visitors who present in person or over the phone – identify requests and needs, and transfer calls appropriately and efficiently
• To provide professional, non-judgmental, friendly and compassionate service in a manner that upholds the dignity and privacy of the client
• To have an up-to-date knowledge of Camcare’s services and organisational structure
• Key recognition of staff, board members and key external stakeholders
• To accurately record details of all calls and visits
• Complete admin tasks as requested
• To follow established agency administrative procedures

Key Skills and Experience:

• Demonstrated Customer service and reception skills
• Fluent English speaker - may be bi-lingual
• Demonstrated empathy and a non-judgmental attitude to clients at all times
• Ability to effectively work with people from various socio-economic levels and cultural backgrounds demonstrating an inclusive attitude
• Ability to work co-operatively with other staff as part of a team
• Capacity to exercise independent judgment and work autonomously
• Capacity to be flexible and accommodate change
• Willingness to learn on the job and to develop new skills as required
• Sound verbal and written communication skills. Demonstrated computer literacy in a range of software programs. Communication via email is required
• Commitment to attend training sessions as required by the agency.
• Reliability and integrity
• Independent and proactive approach to work responsibilities
• Compassionate with an orientation for social justice